Frequently Asked Questions
Everything you need to know about shopping with Hippo Blue
What is the standard shipping time for orders?
We typically process and ship orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location, while express options are available at checkout.
How do I return an item that doesn't fit?
We offer a 30-day return policy on all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label and send your package back to us.
How do I find my correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart, as our fits range from slim to oversized depending on the collection.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
At Hippo Blue, we prioritize ethical fashion. Many of our collections use organic cotton and recycled polyester. You can find specific material details under the 'Sustainability' tab on each product page.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to follow your package's journey in real-time.